I have an old school iPhone, a 3GS, and over the last few months it's been starting to have a few niggly problems. After a trip to the Apple store a few weeks ago a hardware problem was diagnosed and I was quoted $89 to get it replaced. So today I went along to a different Apple store to get the replacement done. However, this time was quoted $170. I explained what had happened at the last appointment and after talking to their manager they explained that it was an error I was quoted the cheaper price but that they would honour my original quote. I have to say Apple does great customer service. I walked out with a 'new' phone and a positive experience to share with others. It's a win-win.
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